Terms of service

Terms of Service

OVERVIEW

Welcome to Pure Calm Home Spa. The terms “we,” “us,” and “our” refer to Pure Calm Home Spa, operated by Good Vibe LLC. By visiting our website or purchasing from our store, you agree to the following Terms of Service. If you do not agree with these terms, please do not use our website or services.

Our store is powered by Shopify, which provides the e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By using this site, you represent that you are at least the age of majority in your state or province of residence. You agree not to use our products or services for any illegal or unauthorized purpose.

SECTION 2 - PRODUCTS AND PRODUCT INFORMATION

We make every effort to display product descriptions, images, pricing, and availability as accurately as possible. However, we do not guarantee that product descriptions, colors, images, pricing, or other content will always be accurate, complete, or error-free.

Product availability, prices, and promotions may change at any time without notice. We reserve the right to limit quantities, discontinue products, or refuse any order at our discretion.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. We reserve the right to accept, decline, cancel, or limit any order for any reason, including suspected fraud, pricing errors, inventory issues, or payment problems.

After an order is processed or shipped, we may not be able to cancel or change it. If you need to change or cancel an order, contact us as soon as possible at goodvibesllc.2026@gmail.com.

SECTION 4 - PRICES, PAYMENT, AND BILLING

All prices are listed in U.S. dollars unless otherwise stated. Prices do not include shipping, taxes, or other charges unless clearly stated.

You agree to provide current, complete, and accurate billing, shipping, and payment information. You represent that you are authorized to use the payment method provided.

SECTION 5 - SHIPPING AND DELIVERY

We currently ship within the United States only. Shipping rates, delivery estimates, and processing times are described in our Shipping Policy.

Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by carriers, weather, holidays, incorrect addresses, or other events outside our control.

SECTION 6 - RETURNS AND REFUNDS

Returns and refunds are handled according to our Refund Policy. To request a return, contact us at goodvibesllc.2026@gmail.com. Items sent back without first requesting a return may not be accepted.

SECTION 7 - PERSONAL CARE AND SPA PRODUCTS

For health and hygiene reasons, opened or used personal care, bath, beauty, and spa products may not be eligible for return. Please review our Refund Policy for more details.

SECTION 8 - THIRD-PARTY SERVICES AND LINKS

Our website may contain links to third-party websites, apps, tools, or services. We are not responsible for the content, policies, or practices of third-party websites or services. Your use of third-party services is at your own risk.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Pure Calm Home Spa is powered by Shopify. However, purchases made through our store are transactions between you and Pure Calm Home Spa. Shopify is not responsible for products, orders, shipping, returns, or customer service related to purchases from our store.

SECTION 10 - PRIVACY

Your submission of personal information through the store is governed by our Privacy Policy. By using our website, you acknowledge that you have reviewed our Privacy Policy.

SECTION 11 - INTELLECTUAL PROPERTY

All content on this website, including text, images, logos, graphics, product descriptions, and design elements, is owned by or licensed to Pure Calm Home Spa and may not be copied, reproduced, distributed, or used without our written permission.

SECTION 12 - USER COMMENTS, REVIEWS, AND FEEDBACK

If you submit reviews, comments, suggestions, or other feedback, you grant us the right to use, edit, publish, and display that content for business, marketing, or operational purposes. You agree that your submissions will not violate the rights of any third party or contain unlawful, abusive, or misleading content.

SECTION 13 - ERRORS AND INACCURACIES

Occasionally, information on our website may contain errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, availability, or delivery times. We reserve the right to correct errors, update information, or cancel orders if any information is inaccurate.

SECTION 14 - PROHIBITED USES

You agree not to use our website or services for any unlawful purpose, to violate any laws, to infringe on intellectual property rights, to transmit malicious code, to collect personal information without permission, to spam or phish, or to interfere with the security or operation of the website.

SECTION 15 - AI AGENTS AND AUTOMATED ACCESS

If you use an AI agent, automated tool, bot, crawler, or similar technology to access or interact with our website, it must operate lawfully, identify itself when required, and comply with all applicable policies, technical restrictions, and website access rules. We reserve the right to block, restrict, or limit automated access at any time.

SECTION 16 - DISCLAIMER OF WARRANTIES

Our website, services, and products are provided “as is” and “as available,” without warranties of any kind, either express or implied, except as required by law. We do not guarantee that the website will be uninterrupted, secure, or error-free.

SECTION 17 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, Pure Calm Home Spa and Good Vibe LLC shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of our website, services, or products.

SECTION 18 - INDEMNIFICATION

You agree to indemnify and hold harmless Pure Calm Home Spa, Good Vibe LLC, and our service providers from any claims, damages, losses, liabilities, or expenses arising from your violation of these Terms or your misuse of our website or services.

SECTION 19 - TERMINATION

We may suspend or terminate your access to our website or services at any time if we believe you have violated these Terms or engaged in unlawful, harmful, or abusive conduct.

SECTION 20 - GOVERNING LAW

These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, United States.

SECTION 21 - CHANGES TO THESE TERMS

We reserve the right to update, change, or replace any part of these Terms of Service at any time by posting updates on our website. Your continued use of the website after changes are posted means you accept those changes.

SECTION 22 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to us at:

Pure Calm Home Spa
Good Vibe LLC
Email: goodvibesllc.2026@gmail.com